Orders are dispatched between 1 and 2 days after payment confirmation.
They can be sent via CTT or by another company to the customer's choice. The charges
the customer unless the parties are agreed. Any of the
shipments made will be monitored by the customer by tracking link of the company
Chosen. If the customer chooses to place several orders, we advise you to try
place a single order with all the items you want to pay for
a less shipping value.
We deliver to the greater Lisbon and surrounding areas, but if your address is too
outside this area, you can choose to pay a travel amount for a vehicle of ours,
or shipping of the goods via CTT or the like.
Exchanges and Returns (Online Purchases)
The Customer may, within 14 days,upon receipt of the product, proceed
Within the same period, the Customer may make a complaint of any parts
departures or poor state of conservation.
Complaints should be sent to PCBestvia e-mail to the
address email@example.com. In the complaint, the Customer shall explain the
situation, always mentioning the order number. PCBest
inform the Customer of how he/she should return the
goods, assuming the Customer the return costs and the costs of
a new delivery.
The transportation for the return is the sole responsibility of the Customer, the
PCBest advises sending returns by registered mail, and
is not liable for loss or damage caused in the carriage of the
returned material, and the exchange or return may not be made in these
Never send products to PCBest,without the prior consent,
material without return authorization will not be received in any case.
Orders returned to collection will not be accepted.
Conditions for the exchange and return of New items:
The product should be in the NOVO state,just as it received it
(in a position to be sold in the new state to another Customer)
Have approval and authorization by PCBest.
In the event that the receiving product shows signs of damage caused by
misassembly or use (falls, humidity ..) the Customer will be contacted, a
return of the product cannot be accepted.
Products with poorly packaged packaging or signs of use or assembly.
Supply of goods or services, the price of which depends on
fluctuations in financial market rates.
Supply of goods made according to the specifications of the
customer or manifestly personalized or that, by their nature, does not
may be resubmitted or are likely to deteriorate or perish
You must send us the item properly packed, with packaging
original, to the address of the office.
After receiving the return, by our services PCBest:
(a) a technical check of the state of the product shall be carried out, such as the
verification of compliance with the conditions described above.
b) If everything is in conformity, it will be issued and sent to your address or
e-mail address, a credit note of the corresponding amount.
You can choose to refund the value of your order:
You can choose to use the amount on credit on upcoming orders.
In this case, it is sufficient that in any subsequent order, indicate that you want to
If the Customer chooses a refund, the same will be done by PCBest between
03-05 days after receipt of the NIB indicated by the Client.
Returns are only made by bank transfer.
The refund will refer only to the value of the returned item. Expenses
are NOT refundable.
Some items are covered by the manufacturer's warranty and therefore in the event of
defect, should be sent to PCBest.
Damaged Order Receipt.
All items are packed at PCBest with the utmost care and will
protected from the inside with cardboard plates, thus obtaining a
economic and quality. All orders are posted to
the case of loss or theft during transport.
If your order arrives damaged you should contact us immediately
by e-mail: firstname.lastname@example.org and a maximum within the 24 hours that follow
delivery, giving maximum details, after this period we do not receive