General conditions:

All amounts include VAT at the legal rate in force.

Prices are valid on their date, unless typographical error or breakage of

Stock. All prices and specifications are subject to change without notice

Prior. The images associated with the products are only illustrative and

constitute a contract and may not represent exactly the product

concerned, but similar or of the same category.

PCBest declines any responsibility for any errors in the

descriptions and/or product references.

The names, logos and trademarks present on this site serve only

identification of the products, and are the property of their respective


Registration and confidentiality

In order to be a Customer of the PCBest online store, you must


In this register, the elements necessary for the implementation of

all online business transactions and future contacts that show

necessary to establish in order to ensure the best customer service.

You may also, in this register, choose to receive information

periodic commercial issued by PCBest by providing its authorisation

for this purpose.

How to buy online:

The process for placing an order online on the website consists of the

following steps:

1 - Choose the item you want to buy

2 - Press the"Add" button onthe item you want to buy

3 - Press the"Cart"button

4 - Press the"Next"button

5 - If you have not yet registered on our website, you must register

and fill in the required fields, if you have already made the registration previously you have

enter your email and password on our website.

6 - Confirm shipping address

7 - Choose the shipping method

8 - Choose the payment method

9 - Confirm the order

10 - You will soon receive your payment details at your email address.

After you have placed the order, please note that:

1 - Your order is shipped upon receipt of payment.

2 - The address you indicate must be correctly written, because it will be copied

directly to the shipping label.

3 - You will receive in your e-mail confirmation that your order has been

processed correctly and a notice to proceed with the bank transfer.

4 - When the goods are shipped, you should receive an e-mail to notify the

shipping date and probable date of arrival.

ATTENTION: Before finalizing the order, always check that the address

for shipping, it is written correctly, if the order is returned by

reason: "Incorrect address, or insufficient",the second submission is always

paid by the customer.

Payment and Shipping:

Payment methods


2- Bank Transfer

3- Payment on charge (against refund)

In the case of making payment by bank transfer, a

proof of the transfer operation should be sent to

the e-mail: in order to speed up the processing of the

order (the mail must always contain the order number and the

name of the account holder). Please be informed that the order processes

are only started after bank proof of the operation.

PCBest may decide not to ship the order until the entry of the

money in the account.


For security reasons all orders are shipped in mail

Registered. There are no regular mail, blue mail or

green mail.

When you enter your order data, you can select the order mode

delivery of the order. Orders placed on PCBest,only

may be dispatched to

Mainland Portugal and Autonomous Regions of the Azores and Madeira by:

CTT - Registered Mail - Mainland & Islands

CTT Express - EMS19 - Mainland Portugal

International Shipments

CTT - Europe

CTT - International

The Customer will always be notified to the e-mail indicated in the register, about the

delivery date of the order in the CTTs,the expected date of receipt, as

as the way of sending the order.

The shipping costs associated with each order will be calculated

depending on the total weight of the order.

When the material is in stock, the expected delivery time is:

CTT - Registered Mail - Mainland & Islands

Continent: up to 1-3 business days after acceptance.

Wood: between 3 and 5 business days, after acceptance.

Azores: between 5 and 15 business days, after acceptance.

CTT Express - EMS19 - Mainland Portugal

Next business day delivery until 7 pm.

CTT - Europe

Europe 3 and 15 business days after, acceptance.

EMS - Europe

Europe 3 and 10 business days after, acceptance.

CTT - International

10 and 45 business days after acceptance, may take longer depending on the service

customs authorities.

* Please be informed that the standard of service between Mainland and Autonomous Regions

and Inter-Islands,may be extended depending on the transport limitations of the

Ctt. That is, there may be delays in the post office, in case of incomplete address,

Christmas holidays, August, strike or other.

PCBestis not responsible for possible delays in ctt services.

Collection Deliveries (against refund)

This kind of shipping, has an additional cost.

Hand survey, in store in Lisbon

Time (Algés):

Mon. a Fri 10:00 - 13:00 and from 15:00 to 19:30

Saturday from 10:00 - 13:00

International Shipments

Orders are also placed outside Portugal, however

in this case the order will have to be made by e-mail:,

after consultation on the conditions of carriage, the Customer will be informed of the

shipping prices.

Sales made abroad can only be paid by Paypal.

The shipment is always made by registered mail, via CTT International, EMS

nternacional,as soon as the order is sent the Customer is informed by e-mail from the

registration number, in order to be able to carry out the transport.

Please be informed that the order may be subject to payment of fees

depending on the country of destination and the value of the order, PCBest

is not responsible for these costs, the Customer must inform the Customer of the

Your country's customs.

The shipping costs associated with each order will be calculated depending on the

the total weight of the order and the country of shipment.

Damaged Order Receipt

All items are packed at PCBest with the utmost care and go protected

inside with cardboard plates, thus obtaining an economical packaging and

Quality. All orders are sent registered in case of loss or

theft during transport.

If your order arrives damaged you should contact us immediately by email: and at most within the 24 hours following delivery, giving the

maximum details, after this period we receive no complaints of shipping deliver.

Order Cancellation

Orders are cancelled when:

a) it is the Customer's will, and it expresses the request to us by e-mail.

(b) after 5 days,if the order is not paid by the

customer, or if the receipt of the customer is not received.

When a Customer registers their order in the PCBest online store, the product(s)

do not immediately leave online stock, nor are they reserved for that Customer or

this information is only updated after the customer's payment has been validated,

when the order is processed.

Non-acceptance of the order

PCBestreserves the right not to accept the order if it considers that there is a bad

conduct by the buyer or any inconsistency in the personal data recorded.

Out-of-catalog orders

If you want a product that is not available in our store, you may

order this product at a 50% sign ofthe total value of the product.

Please contact us in order to place your order, and find out what your


At the time of your order and if the product ordered is no longer in stock,

PCBest will contact you to inform you of the delivery time and receive

new orders in relation to the order.


The warranty period for equipment

All materials are guaranteed 24 months.


Used Material - From 1 month (one month) to 6 months depending on the product

Keyboard stickers and keyboard keys - Not guaranteed

Warranty covers:

Manufacturing defects

The warranty does not cover:

Wear, poor installation/assembly/use (installation/assembly is of the

buyer's responsibility).

The warranty period is indicated on the warranty sheet, which is

shipped along with the purchased material.

All products sold by PCBest are properly labeled.

Products automatically lose warranty if the label is

removed or damaged

Breakdowns within the Warranty period.

In case of malfunction within the warranty period, you should contact PCBest

by e-mail: or go to the store in Lisbon.

The assistance service can be done:

1) through PCBest's services or

2) by the technical service of the equipment manufacturer.

Never send products to PCBest without prior agreement, as they will not be

under no circumstances received.

Orders returned to collection will not be accepted.

Warranty Procedures made by PCBest

- Request approval by

- Send the goods well packed, with the warranty sheet or copy

invoice to the office address, the customer pays the cost of the


- The goods after receipt will be checked to confirm the breakdown,

your equipment will be forwarded to the official service centre of the

respective manufacturer.

Regardless of whether the equipment is guaranteed or not, where this

received for repair and no malfunction is found, or that

this has been caused by misuse (signs of damage caused by

for poor assembly or use, falls, humidity ..), a fee will be charged for

cover the costs of diagnosis(25.00€ + VAT)and re-sending to the customer.

Once ready, your equipment can be lifted in our

office or sent via CTT to your address at no charge to


We are not responsible for the equipment not lifted after 06 months

(sixmonths)of its repair; after this period, the equipment will be

abandoned and delivered to a recycling centre.

Return / Exchanges :

Exchanges and Returns (Online Purchases)

The Customer may, within 14 days,upon receipt of the product, proceed


Within the same period, the Customer may make a complaint of any parts

departures or poor state of conservation.

Complaints should be sent to PCBestvia e-mail to the

address In the complaint, the Customer shall explain the

situation, always mentioning the order number. PCBest

inform the Customer of how he/she should return the

goods, assuming the Customer the return costs and the costs of

a new delivery.

The transportation for the return is the sole responsibility of the Customer, the

PCBest advises sending returns by registered mail, and

is not liable for loss or damage caused in the carriage of the

returned material, and the exchange or return may not be made in these


Never send products to PCBest,without the prior consent,

material without return authorization will not be received in any case.

Orders returned to collection will not be accepted.

Conditions for the exchange and return of New items:

The product should be in the NOVO state,just as it received it

(in a position to be sold in the new state to another Customer)

packed properly.

Have approval and authorization by PCBest.

In the event that the receiving product shows signs of damage caused by

misassembly or use (falls, humidity ..) the Customer will be contacted, a

return of the product cannot be accepted.

Returns of:

Products with poorly packaged packaging or signs of use or assembly.

Supply of goods or services, the price of which depends on

fluctuations in financial market rates.

Supply of goods made according to the specifications of the

customer or manifestly personalized or that, by their nature, does not

may be resubmitted or are likely to deteriorate or perish


You must send us the item properly packed, with packaging

original, to the address of the office.

After receiving the return, by our services PCBest:

(a) a technical check of the state of the product shall be carried out, such as the

verification of compliance with the conditions described above.

b) If everything is in conformity, it will be issued and sent to your address or

e-mail address, a credit note of the corresponding amount.

You can choose to refund the value of your order:

You can choose to use the amount on credit on upcoming orders.

In this case, it is sufficient that in any subsequent order, indicate that you want to

de-account credit.

If the Customer chooses a refund, the same will be done by PCBest between

03-05 days after receipt of the NIB indicated by the Client.

Returns are only made by bank transfer.

The refund will refer only to the value of the returned item. Expenses

are NOT refundable.

Some items are covered by the manufacturer's warranty and therefore in the event of

defect, should be sent to PCBest.

Damaged Order Receipt.

All items are packed at PCBest with the utmost care and will

protected from the inside with cardboard plates, thus obtaining a

economic and quality. All orders are posted to

the case of loss or theft during transport.

If your order arrives damaged you should contact us immediately

by e-mail: and a maximum within the 24 hours that follow

delivery, giving maximum details, after this period we do not receive

deliver complaints.